Terms Of Service.
Here’s everything you need to know about shopping with us.
Here at the Depot we take data security very seriously. We never disclose buyers information to third parties other than to process payment and to couriers for delivery purposes. By placing a delivery with us you agree to us sharing this information.
In order to make an order with us you will be required to register an account. You are required to give your name, address, phone number and email address. This information is required in order to allow us to process your order.
This information is stored in line with our Data Protection and GDPR policy. Which can be found here. Link to privacy page.
We accept Visa and mastercard.
We use WorldPay to process all payments made via our webshop. Worldpay uses certified encryption, which safeguards your personal information. We do not have access to your credit/debit card details.
Coronavirus returns update
Returns and exchanges
Due to the latest lockdown, all items that would qualify for a return (in line with our standard returns policy) and were purchased in-store or online from the 2nd of December will be able to be exchanged or returned in-store for 30 days after re-opening. This is only available with proof of purchase, if you do not have proof of purchase please email [email protected] to obtain this before going in-store.
Standard postal returns are set out below.
Sale items purchased in store will be subject to exchange or credit for one month after reopening. Sale items purchased online will be able to be returned for a full refund or exchange until one month after the reopening date (in-store only). Standard postal returns are set out below and remain the same.
Any warranty issues that come to light during the latest closures, please contact our shop sales team via email so that they can discuss and move forward in the best course of action to get these resolved as soon as possible. ([email protected])
All in-shop vouchers with a date of issue marked between 1st October 2020 and the end of the lockdown will have 6 months from re-opening, in order to use the vouchers in-store.
UK customers can return non-faulty items within 14 days of receipt for a refund or replacement (this begins the day after you receive the goods), provided that they are (in our opinion) complete with their packaging and in as new condition. You then have 14 days to return the items.
All climbing equipment must be clearly unused and with its original tags and packaging. All you pay is the return postage. Footwear must be free from chalk contamination and show no signs that it has been used. We will not refund any special order items that we do not usually stock. Unless there is a fault we do not accept the return of Books, CDs or DVDs to prevent copying of information.
Canceling or returning your Online Order
You have the right to cancel your online order within 14 days of receipt and return it to us unused. You will be required to cover the cost of returning the item.
We aim to refund you within 14 days of receiving the returned item. We will refund the cost of goods plus our standard postage fee when postage was paid in the original order.
If you wish to return an item please follow the guidance on the slip provided with your parcel. Please fill out the online form and send it back to us. This form will let us know whether you wish to exchange or refund the items. Please be aware that in the case of an exchange the items will only be sent once the original is safely received by us.
Faulty goods can be replaced at any time. However, the final decision on whether the item will be replaced rests with the manufacturer and it is worth noting that this can take a significant amount of time, especially if the item needs to be shipped overseas. Contact us first by emailing [email protected]
On all returned items the customer must ensure that the items are clean. We will not send dirty items back to the manufacturer. If we are unable to send it to the manufacturer you will be required to cover the cost of the item being returned to you.
Sale And Clearance Items
We do not accept returns or give refunds on any Sale or Clearance Items purchased in-store. Credit or exchange will be given in this instance.
Sale items purchased online can be returned within 14 days of receipt for a refund or replacement provided that they are (in our opinion) complete with their packaging and in as new condition. You then have 14 days to return the items.
Who Are We?
YORKSHIRE CLIMBING COMPANY LIMITED
Company number 06619685
173 Richardshaw Lane, Pudsey, Leeds, West Yorkshire, LS28 6AA
We ship our products with DPD. Your products are packed in responsibly sourced DPD bags and collected from us at regular intervals. We aim to have your products with you within 14 days of ordering. If you are outside of this window and have not received your products or up to date tracking information please email – [email protected]
We aim for our packaging to be recyclable, our DPD bags are made from 80% recycled plastic. You can find out more about our carbon responsable delivery service by visiting dpdlocal.co.uk.
We apologise for the inconvenience but at the moment we do not ship outside of the UK.