Our main priority is keeping our customers and team as safe as possible. Thank you so much for your continued support with this – we’ve been blown away by how cooperative and considerate you’ve all been.
Staff and customers should not enter the centre if they or anyone in their household are showing any symptoms of COVID-19. We reserve the right to refuse entry or ask a customer to leave if we feel they are not well enough to be in the centre.
Customers and staff can wear face coverings if they wish.
Checking in and out
Everyone who enters the centre will be required to check-in and out, this enables us to monitor capacity. After your climbing session (inc. instructed sessions) please return to reception to check-out of the centre. Please remember to do this as not checking out can impact the ability of someone else to climb in the centre.
Screens will remain at the counters. Customers will only be served at these points.
Please use contactless payment wherever possible. This makes it safer for you and our staff as nothing is passed.
Hand sanitising and Hand Washing
At key points in the centre, we have added Hand Sanitising stations. We ask that you use these on entry and exit from the building and as much as possible during your visit.
Please wash your hands as often as possible during your visit, especially after climbing.
Please continue to respect social distancing and give everyone enough room to feel welcome and safe.
Increased cleaning of the centres will continue with a focus on high contact areas. On top of our daily cleaning, our contracted cleaners will clean down all centres overnight ready for the next day.
Wherever possible doors will be left open to allow fresh air to enter. Our centres that have fan systems will have these running. On colder days this will mean the centre may be colder, we recommend bringing extra warm clothing with you on colder days.
Gym Equipment and cleaning
Before and after use please wipe down the equipment you use with the surface cleaner and paper towels provided.
A carer can be in the centre as a non-climbing supervisor free of charge when attending with the person they are a carer for.