Salary: £12.90 per/hour

Join Us for an Exciting Opportunity!

Are you ready to join one of the UK’s leading providers of indoor climbing experiences? Our dynamic team operates eight centres across the Midlands and North of England

Job Purpose:
To support the smooth day-to-day running of Big Depot Manchester, providing a safe, welcoming and enjoyable experience for all customers. You will work alongside the reception team, Duty Manager and Front of House Manager to deliver excellent customer service, support climbing sessions, and help maintain high standards across reception, the café and shop.

Role Description:
You will be a key part of the front-of-house team, greeting and checking in guests, ensuring that customer documentation is up to date, and supporting the safe running of roped-wall activities. You will also help deliver instructed sessions, serve customers in the café, and support the stocking and presentation of the shop.

Key Responsibilities:

• Provide consistently high levels of customer service with positivity and enthusiasm.

• Greet and check in guests, ensuring the correct documentation and safety requirements are in place for every wall user.

• Assist with the opening, closing and daily running of the centre.

• Support and deliver instructed climbing sessions for groups and individuals.

• Ensure quality instruction is provided at all times.

• Help maintain the health and safety of all customers, escalating any concerns or incidents to the relevant manager.

• Work in the café, selling hot and cold drinks and supporting food-safety and service standards.

• Support the shop by stocking, maintaining displays and assisting customers.

• Maintain the cleanliness, presentation and general upkeep of the reception, café and shop areas.

• Follow company guidelines set out in the Employee Handbook.

• Carry out any other reasonable ad-hoc duties as required.

Key Skills:

• Strong customer-service skills and a friendly, approachable manner.

• Ability to communicate clearly with customers, colleagues and managers.

• Competence in roped-wall activities, including belaying, rope management and safety checks.

• Ability to support or deliver climbing sessions and follow instructional standards.

• Good organisation and attention to detail, particularly for check-ins, documentation and safety procedures.

• Confidence working across reception, café and shop environments.

• A proactive, flexible and team-focused approach.

• Commitment to maintaining a safe, inclusive and welcoming climbing environment.

• Willingness to learn, develop and take part in ongoing training.

Benefits of Joining the Depot Climbing Team:

• Generous shop discounts.
• Staff promotions and free climbing at all our centres.
• Access to a comprehensive Employee Assistance Program.
• Opportunities for training and personal development.

For more detailed information on the roles and responsibilities, please refer to the Job Description and Candidate Brief below.

To apply, please complete the application form here: Application Form – Roped Wall Assistant

Application Deadline: 20th November 2026

Please note that the application process may close early depending on the volume and quality of applications.

Salary: £14.30 per/hour

Contracted Hours per Week: 20

Join Us for an Exciting Opportunity!

Are you ready to join one of the UK’s leading providers of indoor climbing experiences? Our dynamic team operates eight centres across the Midlands and North of England

Position: Front of House Manager – Depot Climbing Nottingham

We are seeking an enthusiastic and driven individual to join our team as a Front of House Manager at Depot Climbing Nottingham

Job Purpose: To facilitate the running of the Depot Climbing Centres with the help of the management team and the staff team. Orchestrating the daily running of shifts, aiding in training and developing and pushing towards excellent service standards and sales targets.

Role Description: Aiding the Centre Manager in the leadership, training, development and motivation of all centre staff. Strong focus on customer service, customer interactions and ability to select and sell products based on customer needs.

Key Responsibilities:

• Lead daily centre operations and deliver excellent customer experiences.
• Maintain high standards of cleanliness, presentation, maintenance and food safety.
• Lead by example, promoting a positive, inclusive and service-focused team culture.
• Manage shifts, service standards and instructional sessions.
• Train, coach and develop team members, maintaining effective training plans.
• Drive sales, upselling, customer loyalty and centre-specific targets.
• Support sales, marketing and events activity, including the 12-month events calendar.
• Ensure compliance with company procedures, health and safety, HR and food-safety requirements.
• Identify opportunities to improve service, standards and centre performance.

Key Skills:

• Experience leading and developing teams in a customer-facing environment.
• Strong communication, active-listening and people-management skills.
• Passion for excellent customer service and team development.
• Commercial awareness and experience working towards sales targets.
• Strong organisation, decision-making and problem-solving skills.
• Knowledge of food safety, health and safety and operational standards.
• Competence in roped-wall activities, including belaying, rope management and safety checks.
• Ability to coach, deliver training and support instructional sessions.
• Flexible, proactive and committed to ongoing personal development.

Benefits of Joining the Depot Climbing Team:

• Generous shop discounts.
• Staff promotions and free climbing at all our centres.
• Access to a comprehensive Employee Assistance Program.
• Opportunities for training and personal development.

For more detailed information on the roles and responsibilities, please refer to the Job Description and Candidate Brief below.

To apply, please complete the application form here: Application Form – Front of House Manager

Application Deadline: 9th October 2026

Please note that the application process may close early depending on the volume and quality of applications.

Salary: £18 per/hour

Join Us for an Exciting Opportunity!

Are you ready to join one of the UK’s leading providers of indoor climbing experiences? Our dynamic team operates eight centres across the Midlands and North of England

Position: Band 3 Route Setter – Depot Birmingham 

We are seeking an enthusiastic and driven individual to join our team as our lead route setter at Depot Climbing Birmingham

Job Purpose: Ensure the safe working environment and uniformly implement the Depot setting philosophy. Consistently creating suitable climbing through engaging leadership, continued training and personal development and management of the setting team.

Role Description: Involvement in all aspects of the route setting procedures, from safely stripping and washing holds to participating and supervising the setting of high quality problems in line with the company ethos and setting handbook.

Key Responsibilities:

• Actively demonstrate the company ethos in relation to all setting activities
• Efficient management of all setting-related activities including quality control and standards of safe working practices in line with company ethos and setting handbook.
• Development of setting team including on job training, continuous personal development and delivery of meaningful performance management and appraisals.
• Management of relevant setting calendars including but not limited to organising internal and external setters and associated labor budgetary requirements
• Accountability for all setting-related activities of both in-house and freelance setters.
• Proficient stock management including but not limited to hardware and climbing holds.
• Independently set consistently high-quality problems in line with the company ethos and setting handbook.
• Monitor and safeguard the working environment for all employees and customers. 
• Safe use, storage and organization of all setting related equipment
• Additional essential duties as designated by management in line with business needs

Key Skills:

• Experience climbing multiple grade boundaries and thorough understanding of movement and climbing technique
• Ability to proficiently use all setting related equipment 
• Can both give and receive constructive feedback professionally

Benefits of Joining the Depot Climbing Team:

• Generous shop discounts.
• Staff promotions and free climbing at all our centres.
• Access to a comprehensive Employee Assistance Program.
• Opportunities for training and personal development.

For more detailed information on the roles and responsibilities, please refer to the Job Description and Candidate Brief below.

To apply, please complete the application form here: Application Form – Band 3 Route Setter

Application Deadline: 18th September 2026

Please note that the application process may close early depending on the volume and quality of applications.