*Please note hours reviewed – Now part time position*

20 hours per week – To include evenings and weekends
Salary: £14,872 per annum (equivalent to £7,436 for the 6-month contract)

opportunity for overtime when available

About the Role
We are looking for a motivated and experienced Front of House Manager to join our team on a 6-month fixed-term contract, covering a period of absence within the team. This is an exciting opportunity to play a key role in the day-to-day running of a busy climbing centre, delivering exceptional customer experiences and leading a dynamic team.

Key Responsibilities

• Support the Centre Manager and Assistant Manager in leading, motivating, and developing the team
• Oversee daily shift operations, ensuring smooth and efficient service delivery
• Maintain exceptional customer service standards and centre presentation
• Train, coach, and develop team members, supporting progression and performance
• Drive sales through excellent service, KPIs, and marketing initiatives
• Ensure compliance with Health & Safety, HR, and Food Safety standards
• Contribute to a positive, engaging environment for both customers and staff

What We’re Looking For

• Strong leadership and team management skills
• Passion for delivering outstanding customer service
• Experience in hospitality, retail, or leisure environments
• Excellent communication and organisational skills
• Ability to work in a fast-paced, customer-focused setting
• Awareness of service standards, sales targets, and operational compliance

What We Offer

• A supportive and energetic team environment
• Opportunity to develop leadership and management skills
• Hands-on experience in a unique and growing industry

Contract Details

• Fixed-term: 6 months (to cover team absence)
• Hours: 35 hours per week (flexibility required, including evenings/weekends)

Apply Now
Please fill out the application form here: Application Form – Fixed Term Front of House Manager

Closing date: 26 April (applications may close earlier if we receive a high volume of suitable candidates)

Location: Big Leeds
Hours: Part-time (including evenings and weekends)
Salary: £13.30p/h

About the Role

We are looking for an enthusiastic and motivated Roped Wall Assistant to join our team and help deliver a safe, welcoming and inspiring climbing experience for all visitors.

As part of the climbing wall team, you will support the smooth day-to-day running of the centre, provide excellent customer service, and ensure the highest safety standards on the roped walls. You’ll help climbers of all abilities feel confident and supported while using the facility.

Indoor climbing centres aim to create a safe and inclusive environment for climbers of all levels, with staff playing a key role in operations and customer experience.

Key Responsibilities

• Supervise the roped climbing areas and ensure all activities are conducted safely

• Conduct belay checks and safety briefings for climbers

• Fit and check climbing equipment such as harnesses and belay devices

• Deliver introductory sessions and skills instruction where appropriate

• Provide excellent customer service and support to climbers

• Assist with wall operations, opening/closing procedures, and daily checks

• Help maintain a clean, organised and safe climbing environment

• Support events, group sessions, and coaching activities

• Promote a friendly and inclusive climbing community

Requirements

• CWI (Climbing Wall Instructor) qualification

• Strong understanding of climbing safety procedures and belaying systems

• Excellent communication and customer service skills

• Ability to work evenings and weekends

• Positive, team-focused attitude

To Apply please fill out the application form here: Application Form

Closing date: 5th April 2026
We may close this vacancy earlier if we receive a high volume of suitable applications, so we encourage early applications.

Location: Big Manchester ( Wythenshawe)
Hours: Part-time (including evenings and weekends)
Salary: £13.30p/h

About the Role

We are looking for an enthusiastic and motivated Roped Wall Assistant to join our team and help deliver a safe, welcoming and inspiring climbing experience for all visitors.

As part of the climbing wall team, you will support the smooth day-to-day running of the centre, provide excellent customer service, and ensure the highest safety standards on the roped walls. You’ll help climbers of all abilities feel confident and supported while using the facility.

Indoor climbing centres aim to create a safe and inclusive environment for climbers of all levels, with staff playing a key role in operations and customer experience.

Key Responsibilities

• Supervise the roped climbing areas and ensure all activities are conducted safely

• Conduct belay checks and safety briefings for climbers

• Fit and check climbing equipment such as harnesses and belay devices

• Deliver introductory sessions and skills instruction where appropriate

• Provide excellent customer service and support to climbers

• Assist with wall operations, opening/closing procedures, and daily checks

• Help maintain a clean, organised and safe climbing environment

• Support events, group sessions, and coaching activities

• Promote a friendly and inclusive climbing community

Requirements

• CWI (Climbing Wall Instructor) qualification

• Strong understanding of climbing safety procedures and belaying systems

• Excellent communication and customer service skills

• Ability to work evenings and weekends

• Positive, team-focused attitude

To Apply please fill out the application form here: Application Form – Roped Wall Assistant

Closing date: 12th April 2026
We may close this vacancy earlier if we receive a high volume of suitable applications, so we encourage early applications.

£12.90 per hour | Part-time (evening and weekend required)

We’re looking for a friendly, enthusiastic Wall Assistant to join our team and help create a safe, welcoming and high-energy environment for everyone who visits the centre.

This is a varied, customer-facing role where no two days are the same — from working on reception and supporting climbers, to helping run sessions and keeping the centre looking its best.

The Role

As a Wall Assistant, you’ll play a key part in the day-to-day running of the climbing centre, working closely with the front-of-house and management team to deliver an excellent customer experience.

Your responsibilities will include:

• Greeting and checking in customers
• Ensuring all users have completed the correct documentation
• Delivering inductions, sessions and customer support
• Supervising climbing areas and maintaining safety standards
• Working in the café preparing and serving food and drinks
• Supporting the retail/shop area including stock and presentation
• Assisting with opening, closing and general centre operations
• Maintaining high standards of cleanliness and organisation

You’ll be expected to consistently provide a positive, welcoming and professional experience for all customers.

What We’re Looking For

We’re looking for someone who:

• Has a passion for customer service
• Is friendly, confident and approachable
• Works well as part of a team
• Can stay calm and organised in a busy environment
• Has strong communication skills
• Is proactive and willing to get stuck in

Desirable (but not essential):

• Climbing experience
• Experience in hospitality, retail or leisure
• Experience delivering sessions or working with groups
• Includes evenings and weekends

Why Join Us?

• Be part of a passionate, community-focused team
• Free or discounted climbing
• Staff discounts on food, drink and retail
• Opportunities to develop and progress within the business
• A fun, active and supportive working environment

Apply by filling out the application form: Application Form – Wall Assistant

Closing date 19th April, we may close earlier should we receive a sufficient numbers of applications