Are you ready to take the lead at the Depot’s flagship climbing centre?
Depot Climbing is looking for a Front of House Manager (30 hours per week) to join the team at BIG Depot Manchester, starting end of October 2025.

As one of the UK’s leading indoor climbing providers, we pride ourselves on delivering world-class facilities, exceptional service, and a welcoming community for climbers of all levels. BIG Depot Manchester is our flagship centre – with extensive roped climbing, bouldering, , café, , and a fully stocked climbing shop.

The Role

As Front of House Manager, you’ll:

• Lead, train, and motivate the FOH team to deliver outstanding customer service.

• Manage day-to-day operations, ensuring high standards of presentation, safety, and efficiency.

• Oversee service standards in the café and retail areas, maintaining consistency across all Depot products.

• Support the Centre Manager with sales, marketing, and event delivery.

• Drive people development, training, and succession planning across your team.

What We’re Looking For

• A positive leader with strong communication and organisational skills.

• Experience in customer service or hospitality (management experience is a bonus).

• A proactive, hands-on approach to delivering service excellence.

• A passion for climbing and building community.

• CWI/CWDI preferred

What You’ll Get

• Salary up to £21,528 per annum (based on 30hrs)

• Free climbing across all Depot centres

• Generous staff discounts in our shop and café

• Access to training and personal development opportunities

• Employee Assistance Programme and wellbeing support

How to Apply

For full details of the role, please see the Job description below;

 Apply via our online form here: Application Form – Front of House Manager

Application Deadline: Sunday 12th October 2025
(Please note – applications may close early if we receive a high volume of strong candidates, so apply early!)

Depot Climbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

Hours: Approx 15hrs per week

Salary: pro rata of £17,940 per annum (for 25 h/wk) ⇒ adjusted for ~15 h/wk
Reporting to: Centre Manager

Purpose of the Role

You’ll be helping to steer the heart of Big Depot Leeds: ensuring excellent service, motivating the team, keeping standards high, and helping drive sales and customer loyalty.

Key Responsibilities

• Support the Centre Manager & Assistant Manager to lead, train, develop & motivate the staff (Wall Assistants, Retail Assistants, etc.)

• Ensure outstanding customer service and high service standards; lead by example

• Maintain excellent presentation: cleanliness, maintenance, and overall centre appearance

• Understand and uphold kitchen management and food safety standards where relevant

• Uphold consistency & quality in all products and services offered

• Be actively involved in sales & marketing: meeting centre-specific targets, utilising KPIs, implementing promotions & initiatives

• Manage daily shifts: scheduling, supervising, ensuring smooth operations during your hours

• Coach and develop team members: wall assistants, front-of-house staff; maintain training logs, personal development plans (PDPs)

• Assist in planning events / activities; work with marketing calendar to ensure activity across 12 months

• Ensure compliance with all Health & Safety and HR policies, procedures & legislation

What We’re Looking For

• Experience in a customer service leadership role, ideally in leisure, climbing, hospitality or retail

• Strong people management skills: training, coaching, giving feedback, motivating a team

• Excellent communication & listening skills

• Good organisational & planning ability, especially for shift management and events calendar

• Able to work approx. 15 hours/week—flexible hours including weekends / evenings likely required

• High standards of presentation, a detail-oriented mindset

• Passion for delivering a great customer experience

• Understanding (or willingness to learn) around food safety, Health & Safety, and HR compliance

• Required: Climbing Wall Instructor (CWI)

• Desirable: Climbing Wall Development Instructor (CWDI)

If you’re someone who enjoys leading by example, delivering excellent service, and helping shape the customer experience at Big Depot Leeds—and you can commit to ~15 hours/week— Please apply by filling out the application form here: Application Form – Front of House Manager Applications close 3rd October but may close earlier so apply early!

Roped Wall Assistant (Big Depot Leeds)

Salary: £12.80 / hour

About the Role

We’re looking for someone who brings energy, warmth and attention to detail to our front-of-house team. As a Roped Wall Assistant, you’ll help ensure everything runs smoothly at Big Depot Leeds—from welcoming climbers to delivering safe, engaging sessions.

What You’ll Be Doing

• Running climbing sessions safely and effectively

• Welcoming guests, checking them in, and making sure all paperwork / documentation is completed

• Working in the café: serving hot & cold drinks, keeping things stocked

• Helping in the shop: maintaining stock, assisting customers

• Keeping reception, café & shop areas clean and presentable

• Opening, closing, and assisting with daily operations of the centre

• Delivering excellent customer service with positivity, enthusiasm, and reliability

• Monitoring health & safety, reporting issues to management as needed

• Following company guidelines (as in the Employee Handbook)

• Any other reasonable duties that help the day run smoothly

What We’re Looking For

• Required: Climbing Wall Instructor (CWI)

• Desirable: Climbing Wall Development Instructor (CWDI)

• A warm, friendly attitude with a genuine passion for people and customer service

• A good sense of organisation and cleanliness—keeping front of house, café and shop areas tidy matters

• Flexibility to work varied shifts, including evenings and weekends

• Awareness of climbing wall safety and procedures (or willingness to learn beyond your qualification)

If this sounds like your kind of role , please fill out the application form here: Application Form – Roped Wall Assistant

Closing date  5th October but we may close earlier so apply early!