Hours: Full-Time

About Depot Climbing

Depot Climbing is one of the UK’s leading indoor climbing providers, with a vibrant community and high-energy atmosphere across its centres — including Nottingham. We’re committed to delivering outstanding customer experiences, supporting growth in climbing participation, and building excellent teams.

Role Overview

As Front of House Manager at Depot Nottingham, you’ll play a key leadership role in supporting the centre’s smooth day-to-day operations. You’ll be part of a driven team, working closely with the Centre Manager and Assistant Manager to:

• Lead and support the front-of-house team on shift

• Deliver excellent customer service and welcome every visitor

• Ensure the centre is clean, safe, and presented to the highest standard

• Support training, development and motivation of your team

• Help drive service-led sales, engagement, and community spirit

• Maintain compliance with Health & Safety and centre policies

Key Responsibilities

• Facilitate excellent customer experiences through leadership and hands-on involvement

• Manage front-of-house staff including Wall Assistants and Retail Assistants

• Support training plans and people development

• Contribute to sales and marketing initiatives to help achieve centre targets

• Take responsibility for shift management, service standards, and operational excellence

• Maintain high standards of cleanliness, presentation, and safety throughout the centre

Who We’re Looking For

You’ll be a great fit if you:

✔ Love delivering excellent customer service
✔ Have experience leading or supervising in a customer-facing environment
✔ Communicate clearly and confidently
✔ Thrive in a busy, active workplace
✔ Are organised and proactive
✔ Enjoy working as part of a team and mentoring others

Why Work With Us

• Be part of a passionate, community-focused organisation

• Free access to climbing at Depot centres

• Staff benefits and discounts across retail and services

• Opportunities to grow and develop in a thriving environment

How to Apply

To apply for the Front of House Manager – Depot Nottingham role:

Click link to apply : Application Form – Front of House Manager

Applications may close early if a suitable candidate is found, so we encourage early applications.

Location: Big Leeds
Hours: Part-time (including evenings and weekends)
Salary: £12.80p/h

About the Role

We are looking for an enthusiastic and motivated Roped Wall Assistant to join our team and help deliver a safe, welcoming and inspiring climbing experience for all visitors.

As part of the climbing wall team, you will support the smooth day-to-day running of the centre, provide excellent customer service, and ensure the highest safety standards on the roped walls. You’ll help climbers of all abilities feel confident and supported while using the facility.

Indoor climbing centres aim to create a safe and inclusive environment for climbers of all levels, with staff playing a key role in operations and customer experience.

Key Responsibilities

• Supervise the roped climbing areas and ensure all activities are conducted safely

• Conduct belay checks and safety briefings for climbers

• Fit and check climbing equipment such as harnesses and belay devices

• Deliver introductory sessions and skills instruction where appropriate

• Provide excellent customer service and support to climbers

• Assist with wall operations, opening/closing procedures, and daily checks

• Help maintain a clean, organised and safe climbing environment

• Support events, group sessions, and coaching activities

• Promote a friendly and inclusive climbing community

Requirements

• CWI (Climbing Wall Instructor) qualification

• Strong understanding of climbing safety procedures and belaying systems

• Excellent communication and customer service skills

• Ability to work evenings and weekends

• Positive, team-focused attitude

To Apply please fill out the application form here: Application Form

Closing date: 5th April 2026
We may close this vacancy earlier if we receive a high volume of suitable applications, so we encourage early applications.

£12.40 per hour | Part-time (evening and weekend required)

We’re looking for a friendly, enthusiastic Wall Assistant to join our team and help create a safe, welcoming and high-energy environment for everyone who visits the centre.

This is a varied, customer-facing role where no two days are the same — from working on reception and supporting climbers, to helping run sessions and keeping the centre looking its best.

The Role

As a Wall Assistant, you’ll play a key part in the day-to-day running of the climbing centre, working closely with the front-of-house and management team to deliver an excellent customer experience.

Your responsibilities will include:

• Greeting and checking in customers
• Ensuring all users have completed the correct documentation
• Delivering inductions, sessions and customer support
• Supervising climbing areas and maintaining safety standards
• Working in the café preparing and serving food and drinks
• Supporting the retail/shop area including stock and presentation
• Assisting with opening, closing and general centre operations
• Maintaining high standards of cleanliness and organisation

You’ll be expected to consistently provide a positive, welcoming and professional experience for all customers.

What We’re Looking For

We’re looking for someone who:

• Has a passion for customer service
• Is friendly, confident and approachable
• Works well as part of a team
• Can stay calm and organised in a busy environment
• Has strong communication skills
• Is proactive and willing to get stuck in

Desirable (but not essential):

• Climbing experience
• Experience in hospitality, retail or leisure
• Experience delivering sessions or working with groups
• Includes evenings and weekends

Why Join Us?

• Be part of a passionate, community-focused team
• Free or discounted climbing
• Staff discounts on food, drink and retail
• Opportunities to develop and progress within the business
• A fun, active and supportive working environment

Apply by filling out the application form: Application Form – Wall Assistant

Closing date 6th April, we may close earlier should we receive a sufficient numbers of applications