Are you ready to take the lead at the Depot’s flagship climbing centre?
Depot Climbing is looking for a Front of House Manager (30 hours per week) to join the team at BIG Depot Manchester, starting end of October 2025.

As one of the UK’s leading indoor climbing providers, we pride ourselves on delivering world-class facilities, exceptional service, and a welcoming community for climbers of all levels. BIG Depot Manchester is our flagship centre – with extensive roped climbing, bouldering, , café, , and a fully stocked climbing shop.

The Role

As Front of House Manager, you’ll:

• Lead, train, and motivate the FOH team to deliver outstanding customer service.

• Manage day-to-day operations, ensuring high standards of presentation, safety, and efficiency.

• Oversee service standards in the café and retail areas, maintaining consistency across all Depot products.

• Support the Centre Manager with sales, marketing, and event delivery.

• Drive people development, training, and succession planning across your team.

What We’re Looking For

• A positive leader with strong communication and organisational skills.

• Experience in customer service or hospitality (management experience is a bonus).

• A proactive, hands-on approach to delivering service excellence.

• A passion for climbing and building community.

• CWI/CWDI preferred

What You’ll Get

• Salary up to £21,528 per annum (based on 30hrs)

• Free climbing across all Depot centres

• Generous staff discounts in our shop and café

• Access to training and personal development opportunities

• Employee Assistance Programme and wellbeing support

How to Apply

For full details of the role, please see the Job description below;

 Apply via our online form here: Application Form – Front of House Manager

Application Deadline: Sunday 12th October 2025
(Please note – applications may close early if we receive a high volume of strong candidates, so apply early!)

Depot Climbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all staff.

Roped Wall Assistant

Salary: £12.80 / hour

About the Role

We’re looking for someone who brings energy, warmth and attention to detail to our front-of-house team. As a Roped Wall Assistant, you’ll help ensure everything runs smoothly at Big Depot Leeds—from welcoming climbers to delivering safe, engaging sessions.

What You’ll Be Doing

• Running climbing sessions safely and effectively

• Welcoming guests, checking them in, and making sure all paperwork / documentation is completed

• Working in the café: serving hot & cold drinks, keeping things stocked

• Helping in the shop: maintaining stock, assisting customers

• Keeping reception, café & shop areas clean and presentable

• Opening, closing, and assisting with daily operations of the centre

• Delivering excellent customer service with positivity, enthusiasm, and reliability

• Monitoring health & safety, reporting issues to management as needed

• Following company guidelines (as in the Employee Handbook)

• Any other reasonable duties that help the day run smoothly

What We’re Looking For

• Desirable: Climbing Wall Instructor (CWI)/Climbing Wall Development Instructor (CWDI)

• A warm, friendly attitude with a genuine passion for people and customer service

• A good sense of organisation and cleanliness—keeping front of house, café and shop areas tidy matters

• Flexibility to work varied shifts, including evenings and weekends

• Awareness of climbing wall safety and procedures (or willingness to learn beyond your qualification)

If this sounds like your kind of role , please fill out the application form here:Application Form – Roped Wall Assistant

Closing date  25th October but we may close earlier so apply early!