Hours: Full-Time

About Depot Climbing

Depot Climbing is one of the UK’s leading indoor climbing providers, with a vibrant community and high-energy atmosphere across its centres — including Nottingham. We’re committed to delivering outstanding customer experiences, supporting growth in climbing participation, and building excellent teams.

Role Overview

As Front of House Manager at Depot Nottingham, you’ll play a key leadership role in supporting the centre’s smooth day-to-day operations. You’ll be part of a driven team, working closely with the Centre Manager and Assistant Manager to:

• Lead and support the front-of-house team on shift

• Deliver excellent customer service and welcome every visitor

• Ensure the centre is clean, safe, and presented to the highest standard

• Support training, development and motivation of your team

• Help drive service-led sales, engagement, and community spirit

• Maintain compliance with Health & Safety and centre policies

Key Responsibilities

• Facilitate excellent customer experiences through leadership and hands-on involvement

• Manage front-of-house staff including Wall Assistants and Retail Assistants

• Support training plans and people development

• Contribute to sales and marketing initiatives to help achieve centre targets

• Take responsibility for shift management, service standards, and operational excellence

• Maintain high standards of cleanliness, presentation, and safety throughout the centre

Who We’re Looking For

You’ll be a great fit if you:

✔ Love delivering excellent customer service
✔ Have experience leading or supervising in a customer-facing environment
✔ Communicate clearly and confidently
✔ Thrive in a busy, active workplace
✔ Are organised and proactive
✔ Enjoy working as part of a team and mentoring others

Why Work With Us

• Be part of a passionate, community-focused organisation

• Free access to climbing at Depot centres

• Staff benefits and discounts across retail and services

• Opportunities to grow and develop in a thriving environment

How to Apply

To apply for the Front of House Manager – Depot Nottingham role:

Click link to apply : Application Form – Front of House Manager

Applications may close early if a suitable candidate is found, so we encourage early applications.

Part Time – 10 Hours per Week

We’re looking for a Wall Assistant (10 hours per week) to join the team at Depot Climbing Pudsey and help create a safe, welcoming and positive environment for everyone who visits the centre.

This is a customer-facing role where you’ll be supporting the day-to-day running of the wall — from delivering great service on reception to supervising the climbing areas and helping new customers get started.

The Role

As a Wall Assistant, you’ll play a key part in maintaining the high standards of safety, service and community that Depot is known for.

You’ll be responsible for:

• Providing excellent front-of-house customer service

• Checking in customers and managing bookings

• Delivering safety briefings and inductions

• Supervising climbing areas to ensure safe use of facilities

• Supporting with centre cleanliness and presentation

• Assisting with events, sessions and group bookings

• Answering customer queries in person, via phone and email

• Promoting memberships, retail and centre services

What We’re Looking For

• Friendly and confident in customer-facing environments

• Strong communication and teamwork skills

• Ability to stay calm and attentive in busy settings

• Positive and proactive attitude

• Flexible availability including evenings and weekends

• Climbing experience (preferred but not essential)

Contract Details

• Part Time: 10 Hours per Week

• Evening, morning, and weekend availability required

• Free climbing + staff benefits

Application Information

To Apply please fill out the application form here: Application Form – Wall Assistant

Closing date: 9th March 2026
We may close this vacancy earlier if we receive a high volume of suitable applications, so we encourage early applications.