Location: Depot Climbing Armley
Hours: 30 hours per week
Salary: Up to £21,528 per annum (based on 30 hours)
Reporting to: Centre Manager

We’re looking for a motivated and people-focused Front of House Manager to join the management team at Depot Armley. This is a key leadership role, supporting the Centre Manager in delivering outstanding service standards, developing the team, and ensuring the smooth day-to-day running of the centre.

About the role

As Front of House Manager, you’ll lead by example on shift, driving excellent customer experiences while supporting, training, and motivating the Front of House team. You’ll have a strong operational presence, balancing people development, service delivery, and commercial performance.

This role suits someone who enjoys being hands-on, thrives in a fast-paced environment, and takes pride in running great shifts.

Key responsibilities

Service Standards & Operations

• Lead shifts to ensure consistently high customer service standards

• Create a welcoming, safe, and well-presented centre environment

• Actively engage with customers and team members, listening and responding effectively

• Identify barriers to service excellence and implement improvements

• Ensure quality and consistency across all Depot products

• Maintain high standards of cleanliness, maintenance, and presentation

Leadership & People Development

• Support the Centre Manager and Assistant Manager in leading and motivating the team

• Train, coach, and develop Wall Assistants and Duty Managers

• Maintain training plans, PDPs, and succession planning

• Foster a positive, inclusive team culture with a strong focus on development

Sales & Commercial Performance

• Use KPIs to manage peak and quieter trading periods effectively

• Support the achievement of centre-specific sales targets

• Drive customer loyalty through service excellence and engagement

• Enthusiastically implement central sales and marketing initiatives

• Support the planning and communication of a 12-month events calendar

Compliance

• Ensure Health & Safety and HR compliance across Front of House operations

• Maintain understanding of food safety standards and kitchen operations

About you

• Experienced in a supervisory or management role in a customer-facing environment

• Confident leading teams and running busy shifts

• Passionate about service standards and people development

• Organised, proactive, and commercially aware

• Comfortable balancing operational delivery with leadership responsibilities

• An interest in climbing or the outdoor industry is a bonus, but not essential

Why work with Depot?

• Free climbing

• Staff discounts

• Supportive, community-driven environment

• Opportunities for training and progression

• Be part of a passionate and inclusive management team

How to apply

Application Form – Front of House Manager

Closing date for applications: 23rd January

Location: Depot Climbing Armley
Hours: Part-time – early mornings, evenings, and weekends essential
Pay: £12.40 per hour
Closing date: 18th January

We’re looking for enthusiastic Wall Assistants to join our team at Depot Armley. This is a customer-facing role ideal for someone who enjoys working with people, thrives in a busy environment, and has a passion for climbing or interest in the climbing community.

Flexibility is essential, as this role will involve early morning, evening, and weekend shifts.

About the role

As a Wall Assistant, you’ll support the smooth day-to-day running of the centre. Working closely with Duty Managers and the Front of House team, you’ll help create a welcoming, safe, and positive experience for all our customers.

Key responsibilities

• Delivering excellent customer service at all times

• Greeting and checking in customers and ensuring documentation is completed correctly

• Supporting instructed sessions and general centre activities

• Working in the café serving hot and cold drinks

• Stocking and maintaining the shop area

• Assisting with opening, closing, and daily operations of the centre

• Maintaining high standards of cleanliness and general housekeeping

• Ensuring the health and safety of customers and reporting any concerns to management

• Carrying out any reasonable ad-hoc duties as required

About you

• Friendly, reliable, and confident when engaging with customers

• Positive attitude with a strong team ethic

• Able to work early mornings, evenings, and weekends

• Comfortable working in a fast-paced, customer-focused environment

• Climbing experience is a bonus but not essential – full training provided

Why work with us?

• Free climbing

• Staff discounts

• Supportive and community-focused team

How to apply

Application Form – Wall Assistant

Closing date for applications: 16th January

Location: Depot Climbing Manchester (Trafford Park)
Hours: Part-time – evenings & weekends
Pay: £12.40 per hour
Closing date: 18th January

We’re looking for enthusiastic Wall Assistants to join our Manchester team. This is a customer-facing role perfect for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for climbing or an interest in the climbing community.

About the role

As a Wall Assistant, you’ll play a key role in the smooth day-to-day running of the centre. Working alongside Duty Managers and the Front of House team, you’ll help deliver a welcoming, safe, and positive experience for every customer.

This role primarily covers evening and weekend shifts, so flexibility during these times is essential.

Key responsibilities

• Providing excellent customer service at all times

• Greeting and checking in customers and ensuring documentation is completed correctly

• Supporting instructed sessions and general centre activities

• Working in the café serving hot and cold drinks

• Stocking and maintaining the shop area

• Assisting with opening, closing, and daily operations of the centre

• Maintaining high standards of cleanliness and housekeeping

• Ensuring the health and safety of customers, reporting any concerns to management

• Carrying out reasonable ad-hoc duties as required

About you

• Friendly, reliable, and confident when interacting with customers

• Positive attitude with a strong team ethic

• Able to work evenings and weekends

• Comfortable in a busy, customer-focused environment

• Climbing experience is a bonus, but not essential – full training provided

Why work with us?

• Free climbing

• Staff discounts

• Be part of a vibrant climbing community

How to apply

Application Form – Wall Assistant

Closing date for applications: 18th January

Location: Depot Climbing Pudsey (Leeds)
Hours: Part-time – evenings & weekends
Pay: £12.40 per hour
Closing date: 18th January

We’re looking for enthusiastic Wall Assistants to join our Pudsey team. This is a customer-facing role perfect for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for climbing or an interest in the climbing community.

About the role

As a Wall Assistant, you’ll play a key role in the smooth day-to-day running of the centre. Working alongside the Front of House team, you’ll help deliver a welcoming, safe, and positive experience for every customer.

This role primarily covers evening and weekend shifts, so flexibility during these times is essential.

Key responsibilities

• Providing excellent customer service at all times

• Greeting and checking in customers and ensuring documentation is completed correctly

• Supporting instructed sessions and general centre activities

• Working in the café serving hot and cold drinks

• Stocking and maintaining the shop area

• Assisting with opening, closing, and daily operations of the centre

• Maintaining high standards of cleanliness and housekeeping

• Ensuring the health and safety of customers, reporting any concerns to management

• Carrying out reasonable ad-hoc duties as required

About you

• Friendly, reliable, and confident when interacting with customers

• Positive attitude with a strong team ethic

• Able to work evenings and weekends

• Comfortable in a busy, customer-focused environment

• Climbing experience is a bonus, but not essential – full training provided

Why work with us?

• Free climbing

• Staff discounts

• Be part of a vibrant climbing community

How to apply

Application Form – Wall Assistant

Closing date for applications: 18th January